
After several interviews with MBB, we assessed their current process, needs, and desired features. These were clarified and adjusted over time, as we received weekly feedback on our developing designs.
The core needs for the caretaker-facing app included an onboarding process, a “baby book” for recording photos (that would be sent to the mothers), a support page (including contact + item requests), and a resource library. The administrative portal website would allow MBB leadership to view and manage caretaker profiles, access the baby books, complete item requests, and update app content.
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